Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for fiber artists aged 18+ purchasing tools for personal or professional use. By using stitchcraftus.com, you confirm you have legal capacity to enter binding contracts.

1.2 Content Ownership

All content on our site (images, text, product designs) is StitchCraft’s intellectual property or used with permission. You may not reproduce, modify, or distribute any content without our written consent.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our:

• Spinning wheels (Castle, Charkha, Electric, Modern)
• Fiber preparation tools (Blending Boards, Combs & Hackles)
• Weaving accessories (Loom Parts, Navajo/Tapestry tools)
• Other specialty items (Hand Spindles, Lazy Kates, etc.)

Colors may vary slightly due to monitor differences. Contact us if you need clarification before purchasing.

2.2 Custom Orders

Made-to-order spinning wheels and special requests require non-refundable 50% deposits. Production timelines will be provided when ordering.

3. Ordering and Payment

3.1 Placing Orders

When you place an order, you’re making an offer to purchase under these terms. We reserve the right to refuse orders for any reason, including:

• Suspected fraudulent activity
• Shipping restrictions to your location
• Inventory discrepancies

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation. For security, we never store full payment details on our servers.

4. Shipping and Delivery

4.1 Processing Time

Orders are carefully prepared within 1-2 business days (may extend during peak seasons). You’ll receive notification if delays occur.

4.2 Shipping Options

Method	Cost	Carrier	Delivery Time	Features
Standard	$12.95	DHL/FedEx	10-15 business days	Tracking + insurance
Economy	Free (orders >$50)	EMS	15-25 business days	Basic tracking

Note: Not available in certain Asian countries and remote areas.

4.3 International Customers

You are responsible for all customs fees, taxes, and import duties. These vary by country and aren’t included in your order total.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

• Item is unused in original condition
• Packaging and tags are intact
• Original receipt is included

5.2 Non-Returnable Items

For quality/safety reasons, we cannot accept returns on:

• Opened books/magazines
• Cut or opened floss
• Custom/special orders
• Used tools (combs, hackles, etc.)

5.3 Return Process

1. Email [email protected] within 15 days
2. Include order number and product details
3. Wait for approval/instructions (within 2 business days)
4. Ship to provided Oakland address

Customers cover return shipping unless the error was ours. Refunds process within 5-10 business days after we receive and inspect returns.

6. Customer Responsibilities

6.1 Accurate Information

You must provide correct:

• Shipping address
• Contact details
• Payment information

6.2 Product Use

Our tools are designed for fiber arts. You agree to:

• Use products as intended
• Follow all safety guidelines
• Supervise children using any tools

7. Liability Limitations

StitchCraft isn’t liable for:

• Minor color/product variations
• Shipping delays beyond our control
• Incorrect addresses provided by customers
• Customs delays/fees
• Consequential damages from product use

Our total liability is limited to the order value.

8. Policy Changes

We may update these terms periodically. Continued use after changes constitutes acceptance. Significant changes will be communicated via email or site notices.

9. Contact Us

For questions about these terms:

StitchCraft
2318 Park Street
Oakland, US 94612
Email: [email protected]