Dear Fiber Artist,

At StitchCraft, we take as much care in delivering your fiber arts tools as you do in creating your masterpieces. Whether you’re searching for the perfect spinning wheel, hand carders, or loom parts, we want your shopping experience to be as smooth as hand-spun silk.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receiving your payment. During peak seasons, processing may take slightly longer, but we’ll notify you if that’s the case.

Shipping Options

We offer two shipping methods to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Economy Shipping

  • Carrier: EMS
  • Available for orders over $50
  • Delivery time: 15-25 business days after shipping
  • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

International Shipping

International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges vary by country and are not included in your order total.

Returns & Exchanges

We understand that sometimes a spinning wheel might not sing to your creative spirit or those hand carders might not feel quite right in your hands. That’s why we offer a straightforward return policy.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original packaging and tags must be intact
  • Include original receipt or proof of purchase

Non-Returnable Items

For quality and safety reasons, we cannot accept returns on:

  • Books and Magazines (once opened)
  • Floss (cut or opened packages)
  • Custom or special order items (including made-to-order spinning wheels)
  • Used tools (combs, hackles, hand carders, etc.)

How to Initiate a Return

  1. Contact us within 15 days at [email protected] with your request
  2. Include your order number and product details
  3. Wait for approval – we’ll email return instructions within 2 business days
  4. Package item securely in original packaging
  5. Ship to our Oakland address (provided in approval email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable service with insurance, as we can’t guarantee we’ll receive your return.

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • We’ll email you a confirmation
  • Notify you of approval/rejection
  • If approved, refund will be processed to your original payment method within:
    • Credit cards: 5-10 business days
    • PayPal: 3-5 business days

Exchanges

We’re happy to exchange items for the same product in different sizes/colors (subject to availability). Simply:

  1. Follow the standard return process
  2. Clearly indicate you want an exchange
  3. Specify your preferred replacement
  4. We’ll ship your new item once we process your return

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange a replacement or refund and cover all shipping costs.

Need Help?

Our friendly Oakland team is here to assist with any shipping or return questions. Reach us at:

Email: [email protected]
Address: 2318 Park Street, Oakland, US 94612

Happy creating!
The StitchCraft Team