Privacy Policy

Dear Creative Friend,
At StitchCraft, we value your privacy as much as you value the perfect spinning fiber. This policy explains how we handle your personal information with the same care we put into selecting our premium fiber arts tools.

1. Information We Collect

Like carefully carding wool, we only gather what’s necessary:

• Order Information: Name, shipping address, email, and payment details when you purchase spinning wheels, looms, or other tools
• Contact Details: When you reach out about your drum carder or other equipment inquiries
• Technical Data: IP address, browser type, and device information for website optimization
• Preferences: Your favorite fiber crafts (spinning, weaving, etc.) if you choose to share them

2. How We Use Your Information

We treat your data like precious spinning fibers:

• Process your orders for charkhas, hand carders, and other specialty tools
• Provide customer support for your fiber arts equipment
• Improve our website experience for global fiber artists
• Send order updates (like when your spinning wheel ships) with your consent
• Prevent fraud, just as we carefully inspect every loom part we ship

3. Data Sharing & Disclosure

We share information only when absolutely necessary:

• Payment Processors: Secure partners like PayPal to complete your transactions
• Shipping Carriers: Only what’s needed to deliver your fiber tools worldwide
• Legal Requirements: If required by law, similar to customs documentation for international orders

We never sell your data to third parties.

4. Data Storage & Security

We protect your information like rare spinning fibers:

• SSL encryption for all transactions
• Payment details processed securely – we never store full credit card numbers
• Regular security audits of our systems
• Data stored only as long as needed for orders and legal requirements

5. Your Rights

You control your information like a master weaver controls their loom:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

6. Cookies & Tracking

Our website uses cookies like a spinner uses a lazy kate – to keep things running smoothly:

• Essential Cookies: For shopping cart functionality and secure checkout
• Analytics Cookies: To understand how fiber artists use our site (anonymized)
• Preference Cookies: To remember your settings between visits

You can manage cookies through your browser settings.

7. International Data Transfers

For our global community of fiber artists (excluding some Asian and remote regions), we:

• Use standard contractual clauses for international data protection
• Ensure all transfers meet GDPR and other privacy regulations

8. Policy Updates

We may update this policy as our business evolves, just as we carefully select new spinning wheel models. Significant changes will be communicated to you.