Welcome to StitchCraft’s FAQ section! As fellow fiber artists, we understand the importance of having the right tools and information for your craft. Below you’ll find answers to common questions about our products, shipping, and services. If you don’t find what you need here, our Oakland-based team is always happy to help at [email protected].

Product Questions

What types of spinning wheels do you offer?
We carry a carefully curated selection of spinning wheels to suit different needs:
  • Castle Spinning Wheels: Compact vertical designs perfect for small spaces
  • Charkha Spinning Wheels: Traditional portable wheels ideal for fine fibers
  • Electric Spinning Wheels: Modern options with adjustable speed controls
  • Modern Spinning Wheels: Contemporary designs blending functionality and aesthetics
All wheels are shipped disassembled with detailed reassembly instructions.
How do I choose the right fiber preparation tools?
Our fiber preparation tools serve different purposes:
  • Hand Carders: Best for blending small amounts of fiber
  • Drum Carders: Ideal for processing larger quantities
  • Combs & Hackles: Perfect for aligning long-staple fibers
  • Blending Boards: Great for creating artistic fiber blends
Consider the type of fiber you work with and the volume you typically process when choosing tools.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods tailored for fiber artists:
  • Standard Shipping ($12.95 flat rate): Via DHL/FedEx (10-15 business days after dispatch) – recommended for time-sensitive projects
  • Free Economy Shipping: Via EMS (15-25 business days after dispatch) for orders over $50 – perfect for non-urgent orders
Note: Some remote areas may not be serviceable.
How are delicate items packaged?
We take special care with fragile items:
  • Spinning wheel parts are individually wrapped in protective materials
  • Combs, hackles, and loom parts receive additional cushioning
  • Heavy equipment like drum carders ship via specialized freight services
  • All packages are reinforced to withstand international transit

Payments & Orders

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
How long does order processing take?
Our Oakland team personally checks each item before shipping:
  • Orders typically process within 1-2 business days
  • You’ll receive tracking information upon dispatch
  • International orders include completed customs documentation

Returns & Support

What is your return policy?
Our happiness guarantee includes:
  • 15-day returns from delivery date for unused items in original packaging
  • Lifetime support from our fiber experts
  • Contact us at [email protected] to initiate returns
Note: Due to the nature of some tools, certain items may have specific return requirements.
What if I need help with assembly or tool use?
We’re here to support your craft journey:
  • All spinning wheels include detailed assembly instructions
  • Our team can provide guidance on tool selection and use
  • Email [email protected] for personalized assistance
  • Check our blog for tutorials on using various fiber arts tools

We’re honored to be part of your creative process. Whether you’re just beginning your fiber arts journey or are an experienced craftsperson, our team at StitchCraft is dedicated to providing the tools and support you need to bring your textile visions to life.

For any questions not covered here, please reach out to our friendly customer service team at [email protected].