Dear StitchCraft Community,

At StitchCraft, we believe your creative journey shouldn’t be limited by geography. Whether you’re spinning wool in Wisconsin or weaving tapestries in Tokyo, we’re committed to delivering our premium fiber arts tools to your doorstep with care and efficiency.

Our Shipping Promise

Every order is handled with the same attention to detail as your finest textile work. From our historic Oakland workshop to your creative space, we ensure:

  • Careful Packaging: Each spinning wheel part, hand spindle, and drum carder is wrapped for protection
  • Global Reach: Serving fiber artists in 150+ countries (excluding some remote areas)
  • Transparent Tracking: Follow your package every step of the way

Shipping Options Designed for Creators

Standard Shipping (Recommended)

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 flat rate worldwide

Ideal for: Time-sensitive projects, spinning wheel parts, or when you need your tools for an upcoming workshop

Free Economy Shipping

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: Free on orders over $50

Perfect for: Non-urgent supplement orders, books and magazines, or when building your fiber toolkit gradually

From Our Workshop to Your Studio

Here’s what to expect after placing your order:

  1. Order Processing (1-2 business days): Our Oakland team personally checks each item – from charkha wheels to hand carders – before packing
  2. Dispatch Notification: You’ll receive tracking information the moment your package begins its journey
  3. Customs Preparation: We complete all necessary documentation for international shipments
  4. Delivery: Your carrier will provide final delivery updates

Special Considerations for Fiber Artists

We understand that some tools require extra attention:

  • Spinning Wheels: Shipped disassembled with detailed instructions for heirloom-quality reassembly
  • Delicate Items: Combs, hackles, and loom parts receive additional protective wrapping
  • Heavy Equipment: Drum carders and floor loom parts ship via specialized freight services

Our Happiness Guarantee

If any item doesn’t meet your expectations, we offer:

  • 15-Day Returns: From delivery date for unused items in original packaging
  • Lifetime Support: Our Oakland-based fiber experts are just an email away at [email protected]

We’re honored to be part of your creative process, from the first spun thread to the final woven masterpiece. Wherever your craft takes you, StitchCraft will be there with the tools you need.

Warmly,

The StitchCraft Team
2318 Park Street, Oakland, CA 94612